SpotGoTo Account and Data Deletion Policy

1. How to Request Deletion

• In the app: open Settings → Safety & Account → Delete account → Request Account Deletion, then confirm. You must be signed in so the request can be linked to and verified against your account.
• By email: send “SpotGoTo Account Deletion Request” from the account email address to support@spotgoto.com. Include the account email and state that you request deletion. Never send your password.

2. Verification and Timing

We may request reasonable information to verify identity and protect the account from unauthorized deletion. A request remains pending while required verification is incomplete. We aim to acknowledge verified requests within 7 days and complete deletion within 30 days, unless a longer period is permitted or required by applicable law. We will notify the requester when processing is complete or explain any lawful exception.

3. Data Deleted or De-identified

Deletion generally removes or de-identifies the authentication account; profile; private saved places and personal categories; push tokens; party and conversation memberships; messages and user content where deletion is technically and legally appropriate; and other personal information tied solely to the account.

Content already shared with another user or business, public business information, or records necessary to preserve another user’s experience may be de-identified rather than removed. Deleting the app from a device does not delete the account. Locally stored app data may be removed by uninstalling the app or clearing app storage.

4. Data We May Retain

We may retain limited information when reasonably necessary for fraud and abuse prevention, security logs, legal claims, regulatory compliance, tax or transaction records, dispute resolution, enforcement of agreements, and proof that a deletion request was completed. Retained data is restricted to those purposes and deleted or de-identified when no longer required. Residual copies may remain in protected backups until overwritten during the normal backup cycle.

5. Effect of Deletion

Deletion is permanent after processing and may make saved places, messages, business access, reservations, orders, or other content unrecoverable. If you use SpotGoTo without an account, uninstalling or clearing app storage removes locally stored data from that device but does not affect content previously shared with others.

6. Questions or Appeals

For questions, correction of a request, or an appeal concerning a denied deletion request, contact support@spotgoto.com.